Should you encounter problems with your order, send your order number, photos of the item, and concern to firstname.lastname@example.org
Here’s what you must know about our return and exchange policy:
- You should send back the item within 30 days upon receipt.
- The item should be unused, in its original packaging, and with its original invoice.
- Shipping cost for returning the items will be shouldered by you.
How long is the return process?
- For Metro Manila areas, the process may take at around 10-14 business days. For provincial areas, the process may take at around 15-18 business days. This estimation is based from the time you send an exchange request and the time you send back the item to the time we will be sending the replacement item to you.
- Do you offer refunds?
- If you’re unsatisfied with your order, kindly send it back within 30 days of the invoice so that we can process an exchange for you.