Please note that our fulfillment team can only answer your questions on Mondays to Fridays, at 9 AM - 7PM. We also cannot immediately answer questions during holidays.
Do I have to create an account to order?
- No, but it would be best to create your own account here so that you don’t have to enter your information again and again every time you order. Plus, you get to receive exclusive offers!
I can’t open my account – what should I do?
- How can I edit my information?
Just click on view account once you're logged in and click on view addresses. From there, you can edit your shipping/ billing address, as well as your number.
I can’t find the item I want – what should I do?
I’m not sure with my size – who can I talk to?
Do you have stores? I’d like to visit you!
- You can check out our stores here to find a branch most convenient for you.
Are stocks, prices, and promos in your website same with stores?
- Pricing and styles are the same with stores, but our website may have exclusive offers and promos that our physical stores will not have. Stock availability also varies.
- I’d like to work with the Sofab! family, how can I apply?
- You can send your resume to email@example.com